Customer Care Service Agreement


A Thermo Scientific™ Customer Care service agreement provides the responsive personal attention you expect from the world leader in product inspection. Our global network of factory-trained service engineers and support staff ensure your system uptime is maximized.

Reduced Downtime
You can dramatically reduce production downtime and unnecessary product giveaway with regular preventive maintenance and pre-scheduled calibration visits.

Flexible Coverage
We understand that our customers have their own unique requirements for service. That is why we offer a variety of service agreement levels. You can choose the level of coverage that best suits your needs.

Priority Response
Customers with service contracts receive priority response over non-contract customers.

Manufacturer-Certified Parts
Your system is a sophisticated, precision instrument. To keep it operating at maximum productivity levels, we recommend that you use only original manufacturers – certified parts. All of our parts are guaranteed to perform to our instruments’ rigorous design specifications.

Predictable Costs
Eliminate surprises and control costs. A Thermo Scientific service agreement not only provides on-site service for a specific piece of equipment, it also guarantees the highest level of response at predictable costs.